Refund policy
Consorzio Gourm.it Return Policy for Purchases on Collezioneit.com
We are pleased to offer a flexible return policy to ensure your satisfaction with your purchases. Below are the details of our return policy:
Return Policy Within 30 Days:
After receiving an item, you have 30 days to request a return.
Conditions for Returns:
- The item must be in the same condition as when you received it, unworn or unused, with all tags attached, and in its original packaging.
- You must provide the receipt or proof of purchase.
To initiate a return, please contact us at bottega@collezioneit.com. Items must be shipped to the following address:
Consorzio Gourm.it - Viale San Lorenzo 40 - 46020 Pegognaga (Mn) Italy
If the return is approved, we will send you a return shipping label and instructions on how and where to send the package. Items sent without a prior return request will not be accepted.
For any questions about returns, feel free to contact us at any time at bottega@collezioneit.com.
Damages and Issues:
Please inspect your order upon receipt and contact us immediately if there are any defects, damages, or if you received the wrong item. This will help us evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items:
Certain types of items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns for promotional items or gift cards.
If you have questions about a specific item, please contact us.
Exchanges:
The fastest way to ensure you receive what you want is to return the item you have and, once the return is approved, make a separate purchase for the new item.
14-Day Cooling-Off Period for the European Union:
If the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification. As stated above, the item must be in the same condition as when you received it, unworn or unused, with all tags attached, and in its original packaging. A receipt or proof of purchase is also required.
Refunds:
Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, the refund will be processed automatically within 10 business days via the original payment method.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since the refund was approved and you have not received it, please contact us at bottega@collezioneit.com.
Additional Guidelines:
- We accept returns within 30 days of purchase.
- Returns are free, excluding promotional items or items from the clearance section.
- To initiate the return process, email us at comunicazione@gourm.it, including your order number and a brief description of the reason for the return.
- Returned items must be in original condition, with intact tags and packaging.
Thank you for shopping at Consorzio Gourm.it. We are here to assist you at every step of your shopping experience. If you have any questions or need clarification about our return policy, don’t hesitate to contact us.